Notes
This episode is from MAJC 2024, our first-ever in-person event for hospitality professionals in [City Name]. [Guest Title], [Guest Role] at [Company Name], shares expert strategies on how to say “no” when faced with competing priorities in your hospitality business.
[Guest Name] covers:
- How to establish a framework for decision-making that simplifies your workflow and helps you say no with confidence.
- A step-by-step process for communicating priorities with your leadership team.
- Quick productivity hacks to make saying “no” a little easier.
Timestamps:
- (00:00) – Intro to [Guest Name]
- (04:47) – The “stress spiral” in hospitality
- (06:39) – How to stop the stress spiral and focus on what matters most
- (08:36) – [Guest Name]’s decision-making framework: Unique + Valuable
- (09:44) – Examples of creating a unique and valuable framework for your business
- (11:34) – Why a framework is essential for business clarity
- (14:21) – Step #1 of saying “No”: Ask the Why
- (18:19) – Step #2 of saying “No”: Swap it out
- (20:25) – Step #3 of saying “No”: “Let’s experiment with it”
- (23:19) – Small ways to say “No” that can have a big impact
- (29:28) – [Guest Name]’s weirdest request they had to turn down
- (30:30) – How to know when you need to improve your “no” skills
- (31:28) – Offering context and rationale when you say “yes”
- (32:18) – How to encourage your team to think with a marketing and operations mindset
- (33:26) – Teaching the “yes/no” framework: What happens when your team applies your own strategies
Send guest pitches and ideas to: [email address]
Join the MAJC Community Newsletter here: [Insert link]
Check out the MAJC Job Board here: [Insert link]
Become a Member of MAJC: [Insert link]
***
This episode of the MAJC podcast is brought to you by our partners at [Company Name]. Launching an email or landing page for your hospitality business shouldn’t feel like assembling an airplane mid-flight. But too often, that’s exactly how it feels.
Stop scrambling midway through your campaign with [Company Name]. Collaborate in real-time with your entire team and prevent simple mistakes from derailing your project. Learn more at [link].
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