Welcome to Morsels, your go-to newsletter from MAJC, breaking down hospitality insights into bite-sized chunks.
This week, we’re digging into the real stuff: leading through loss, listening better, scheduling smarter, and asking better questions. Whether you’re rebuilding, refining, or just trying to breathe between services, there’s something here to keep you grounded in the work that matters most.
🎥 WATCH: Will Gilson on Grief, Growth, and Rebuilding with Purpose
When a fire devastated Herb Lyceum just before peak wedding season, Will Gilson had to lead through heartbreak. On Restaurant Ready, he opens up about navigating loss, rebuilding with purpose, and leading a team through uncertainty.
Takeaways:
- Restaurants carry memory, identity, and community.
- Leadership in crisis means staying human and in motion.
- Strong teams reflect shared values, not just skills.
- Scaling requires trust, systems, and letting go.
🎙️LISTEN: Chef Lamar Moore on the Power of Guest Feedback
Reviews aren’t just about stars. They’re about signals. In this episode of Serving Success, Chef Lamar Moore shares how listening closely to guest feedback can reveal blind spots and inspire meaningful change.
Takeaways:
- Guest feedback—even the tough stuff—is a valuable learning tool.
- Monitor reviews across platforms to stay aligned with guest expectations.
- Small comments can lead to big improvements in operations and menus.
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📖 READ: The Most Common Scheduling Mistakes and How to Fix Them
Messy schedules don’t just frustrate staff—they hurt performance, morale, and your bottom line. This guide breaks down the most common mistakes restaurants make when scheduling, plus smart fixes that work in real life.
Takeaways:
- Better scheduling starts with consistent systems, not guesswork.
- Empathetic scheduling boosts retention and team loyalty.
- Tracking labor data helps prevent over- or understaffing.
- Communication is key—especially when the schedule shifts.
☕ LEARN: Office Hours with Matt Jennings – Every Week
Join us live each week for MAJC Office Hours, where chef and restaurateur Matt Jennings answers your real-world questions.
From scaling smart to leading better, Matt brings practical advice, sharp insight, and a whole lot of heart. Ask questions or listen in—it’s like having a mentor on call.
Today, Wednesday, May 14th | 12:00–1:00 PM EDT
Cheers,
Your Friends at MAJC
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