Welcome to Morsels, your go-to newsletter from MAJC, breaking down hospitality insights into bite-sized chunks.
Running a restaurant takes more than grit. It takes leadership you can practice every day. This week’s lineup shows you how: humor as a leadership tool, pre-shifts that actually move the needle, feedback that keeps teams strong, and a live conversation with one of hospitality’s most creative builders.
🎧 LISTEN: Chef Eli Sussman on Authentic Leadership (and Memes)
Chef Eli Sussman, partner of Brooklyn’s Gertrude’s and the voice behind The Sussmans, proves that humor and honesty belong at the leadership table. In this episode, he shares how memes, mentorship, and balance all play a role in building a healthier restaurant culture.
Takeaways:
- Lead like a mentor, not a dictator
- Use humor to connect across generations
- Balance family and restaurant life with structure
📖 READ: The Art of the Pre-Shift: How to Set the Tone for a Strong Service
Pre-shift is one of your best tools for creating and maintaining culture, clarity, and connection. This article shows how to turn ten minutes into the most impactful part of your day.
Takeaways:
- Keep it short, structured, and consistent
- Use storytelling to deepen guest connection
- Celebrate wins to reinforce culture
🔧 USE: Performance Review Template for Hourly Employees
Reviews aren’t paperwork. They’re retention tools. This template helps you give feedback that motivates, tracks growth, and protects your business.
Takeaways:
- Support retention with structured feedback
- Track progress over time
- Protect your business with documentation
📹 LEARN: Live with Josh Harris of Bon Vivants and Trick Dog, Today at Noon ET
Josh Harris has built award-winning bars, launched community programs, and created spaces where both teams and guests thrive. Today he joins us live in the MAJC Community to share how. Bring your questions — this is your chance to get answers in real time.
This is your chance to get real-time answers from one of hospitality’s most respected builders.
📅 September 24, 2025
🕛 12 pm ET
📍 Live in the MAJC Community
That’s the value of MAJC: clarity, tools, and access to leaders who’ve been there. Put these ideas into practice today. And join us live with Josh at noon.
Cheers,
Your Friends at MAJC
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