Welcome to Morsels, your go-to newsletter from MAJC✨, breaking down hospitality insights into bite-sized chunks.
January is when system problems become impossible to ignore. What felt like a people issue during a busy season often turns out to be unclear structure once things slow down.
This week’s Morsels looks at that uncomfortable truth through real examples. Restaurateur Henry Rich shares how clear systems make mission-driven work sustainable. Annie and Molly from Hopdov break down how intentional one-on-ones build trust and accountability. And a simple supplier tracker template shows how structure reduces noise and supports better decisions.
Here is what we are listening to, watching, and using this week.
🎧 LISTEN: Henry Rich on Why Quality Always Beats Marketing
Henry Rich runs several successful mission-driven restaurants in Brooklyn and the Catskills. In this episode of Restaurant Ready, Rich explains why most sustainability work is invisible to guests, why zero-waste adds steps to already hard jobs and how to earn buy-in, and why values only stick when the business is financially sound.
Takeaways
- If the food and experience are not great, nothing else matters
- Sustainability adds steps, so team buy-in is essential
- Mission cannot be imposed top-down; people have to opt in
- Clear systems make values sustainable, not exhausting
📹 WATCH: How to Run One-on-Ones That Actually Work
In this short clip, our brilliant HR partners from Hopdov, Annie Eisemann and Molly Hopper Sandrof, break down why one-on-ones fail and how to redesign them so they actually build trust, clarity, and accountability.
Takeaways
- Employee-led meetings surface real issues faster
- The right questions create ownership, not defensiveness
- One-on-ones work best when they are structured and repeatable
📖 USE: Supplier Relationship Tracker Template
Strong supplier relationships are built on clarity, not guesswork. This template helps operators track vendors, log communication, and evaluate consistency over time. It is a simple system for keeping accountability and collaboration front and center, especially when things get busy.
Use it to
- Track key vendors in one place
- Document conversations and commitments
- Spot gaps before they turn into problems
☕ JOIN: Community Town Hall Today, 12 pm ET
If you want to understand what we’re building this year and how to get the most out of this community, this conversation is for you. Join us for updates, shared context, and open discussion. We encourage all members to attend, listen in, and participate as we continue shaping what MAJC✨ becomes together.
Looking Ahead: On January 28 at 3:00 p.m. ET / 12:00 p.m. PT, chef Tyler Florence joins MAJC✨ for an Expert Session focused on discipline, longevity, and the habits that support a sustainable hospitality career.
Cheers,
Your Friends at MAJC
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