Welcome to Morsels, your go-to newsletter from MAJC, breaking down hospitality insights into bite-sized chunks.
Running restaurants isn’t about quick wins. It’s about building habits, teams, and systems that last. This week’s Morsels is packed with lessons on keeping your best people, scaling with purpose, and putting financial practices in place that set you up to succeed for the long haul.
🎥 WATCH: The One Habit That Improves Retention
Perks don’t keep people—empathy does. In this Serving Success episode, Taylor Scott shows how a simple listening habit builds trust and keeps teams strong.
Takeaways:
- Listen to understand, not to respond
- Build trust by reflecting back emotion and experience
- Keep top performers by making them feel seen and heard
🎙️ LISTEN: James Galbraith on Building Restaurants That Can Handle 900 Covers
Chef James Galbraith has opened three restaurants in a small Michigan town and scaled them to handle serious volume without losing culture. In this episode of Restaurant Ready, he shares how.
Takeaways:
- Scaling from 100 to 1,000 covers requires clear systems and tech
- Small towns can attract national talent with strong mission and benefits
- Founding teams and shared values are non-negotiable
📖 READ: The Best Financial Habits of Successful Restaurant Operators
Numbers aren’t just spreadsheets. They’re daily habits. This new article breaks down the practices top operators use to stay profitable and calm under pressure.
Takeaways:
- Daily: Adjusted cash snapshot
- Weekly: Labor, food cost, and contribution margin review
- Monthly: Forecasting and reserves to avoid surprises
- Team-wide: Bite-sized visibility for managers
☕ LEARN: Office Hours Now Monthly
Starting in September, live Office Hours with Matt Jennings will move to once a month, on the second Wednesday. The next one is Wednesday, September 10.
Why? More people in the room means deeper conversations and stronger peer support.
And remember: Expert Sessions still run every fourth Wednesday. You can always DM any member of the MAJC team or swap strategies with peers anytime in the community.
Cheers,
Your Friends at MAJC
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