Welcome to Morsels, your go-to newsletter from MAJC, breaking down hospitality insights into bite-sized chunks.
Running a restaurant takes more than grit. It takes leadership you can practice every day. This week’s lineup shows you how: humor as a leadership tool, pre-shifts that actually move the needle, feedback that keeps teams strong, and a live conversation with one of hospitality’s most creative builders.
🎧 LISTEN: Chef Eli Sussman on Authentic Leadership (and Memes)
Chef Eli Sussman, partner of Brooklyn’s Gertrude’s and the voice behind The Sussmans, proves that humor and honesty belong at the leadership table. In this episode, he shares how memes, mentorship, and balance all play a role in building a healthier restaurant culture.
Takeaways:
Lead like a mentor, not a dictator
Use humor to connect across generations
Balance family and restaurant life with structure
📖 READ: The Art of the Pre-Shift: How to Set the Tone for a Strong Service
Pre-shift is one of your best tools for creating and maintaining culture, clarity, and connection. This article shows how to turn ten minutes into the most impactful part of your day.
Takeaways:
Keep it short, structured, and consistent
Use storytelling to deepen guest connection
Celebrate wins to reinforce culture
🔧 USE: Performance Review Template for Hourly Employees
Reviews aren’t paperwork. They’re retention tools. This template helps you give feedback that motivates, tracks growth, and protects your business.
Takeaways:
Support retention with structured feedback
Track progress over time
Protect your business with documentation
📹 LEARN: Live with Josh Harris of Bon Vivants and Trick Dog, Today at Noon ET
Josh Harris has built award-winning bars, launched community programs, and created spaces where both teams and guests thrive. Today he joins us live in the MAJC Community to share how. Bring your questions — this is your chance to get answers in real time.
This is your chance to get real-time answers from one of hospitality’s most respected builders.
📅 September 24, 2025
🕛 12 pm ET
📍 Live in the MAJC Community
That’s the value of MAJC: clarity, tools, and access to leaders who’ve been there. Put these ideas into practice today. And join us live with Josh at noon.
Cheers,
Your Friends at MAJC
Forwarded from a friend? Click here to become a member of MAJC and get weekly insights, strategies, and exclusive access to the community.
Already a MAJC member and having trouble with the links? Make sure you’re signed in to your account. Our content is only visible when you’re logged in.
We’ve just sent you an email with everything you need to access the MAJC community. If you don’t see it within a few minutes, please check your spam folder.
Need help? Reach out to our team majcsupport@email.com
Last Updated: March 11, 2025
Welcome, and thank you for your interest in MAJC (“Community Owner,” “we,” or “us“) and our online community, along with any mobile or other downloadable applications that we make available to enable access to the same (collectively, the “Community“). These Terms of Service are a legally binding contract between you and Community Owner regarding your use of the Community.
PLEASE READ THE FOLLOWING TERMS CAREFULLY.
BY ACCEPTING THESE TERMS, EITHER BY CLICKING “I ACCEPT” OR BY OTHERWISE ACCESSING OR USING THE COMMUNITY, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF AND ACCESS TO THE COMMUNITY, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING COMMUNITY OWNER’S PRIVACY POLICY (COLLECTIVELY, THESE “TERMS“) EITHER (A) ON BEHALF OF YOURSELF AS AN INDIVIDUAL, OR (B) IF YOU ARE ACCESSING THE COMMUNITY ON BEHALF OF AN ENTITY, ORGANIZATION, OR COMMUNITY OWNER, ON BEHALF OF SUCH ENTITY, ORGANIZATION OR COMMUNITY OWNER FOR WHICH YOU ACT, AND YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY, ORGANIZATION OR COMMUNITY OWNER TO THIS AGREEMENT. IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE COMMUNITY. YOUR USE OF THE COMMUNITY, AND COMMUNITY OWNER’S PROVISION OF THE COMMUNITY TO YOU, CONSTITUTES AN AGREEMENT BY COMMUNITY OWNER AND BY YOU TO BE BOUND BY THESE TERMS.
ARBITRATION NOTICE. Except for certain kinds of disputes described in Section 15 (Dispute Resolution and Arbitration), you agree that disputes arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND COMMUNITY OWNER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.
3.1
3.2
3.3
5.1
5.2